FAQs

Campaign Information

What is the offer?

Purchase a Participating Mitsubishi Electric Air Conditioner Model between 1st April 2017 – 31st July 2017 to be eligible to receive an Eftpos Cash Card.

What are the participating products?

The following table lists the participating products and Cash Card amount:

 

MSZ-FH

MSZ-EF

MSZ-GL

MFZ-KJ

PEA-RP

$100

MSZ-FH25KIT
MSZ-FH35KIT
MSZ-FH50KIT
MSZ-EF25VE2B/W/SKIT
MSZ-EF35VE2B/W/SKIT
MSZ-EF42VE2B/W/SKIT
MSZ-EF50VE2B/W/SKIT
MSZ-GL25VGDKIT
MSZ-GL35VGDKIT
MSZ-GL42VGDKIT
MSZ-GL50VGDKIT
MSZ-GL60VGDKIT
MFZ-KJ25KITVE
MFZ-KJ35KITVE
MFZ-KJ50KITVE
MFZ-KJ60KITVE

 

$150

 

 

MSZ-GL71VGDKIT

 

 

$200

 

 

MSZ-GL80VGDKIT

 

PEA-RP100 GAAVKIT/GAAYKIT
PEA-RP125 GAAVKIT/GAAYKIT

$400

 

 

 

 

PEA-RP140 GAAVKIT/GAAYKIT

When does the Promotion Period start and end?

You must fully pay for your participating Mitsubishi Electric Air-conditioner between 9.00am AEST on 1st April 2017 and 11:59 pm AEST on 31st July 2017.

When do I need to claim by?

All claims must be fully completed and submitted online by 11:59 pm AEST on 31st August 2017. No claims will be processed after this date.

Where are the Terms and Conditions for this promotion?

You can view the full terms and conditions here.

Making a Claim

To submit a valid claim visit www.eftposcashcard.mitsubishielectric.com.au

Complete in full all required details including serial number of Participating Product purchased and successfully completing and submitting the claim/application form.

A legible copy of your paid Invoice Receipt must be provided when you complete the online claim form.

There is a section in the online claim form for you to upload a copy of your Invoice Receipt. Accepted file formats are JPEG, PNG, GIF and PDF under 1MB in size.

A scan or photo of your Invoice Receipt is acceptable.

Please don’t send the original receipt as we are unable to return it to you.

A Confirmation Email will be sent to you within 24 hours on submitting your claim.

Do not delete this email as it has your Unique Number – you’ll need this to activate your card when it arrives in the post.

How many cards can I apply for?

Claims are strictly limited to a maximum of 3 Bonus Eftpos Cash Cards per household.

Business applications will not be accepted. Invoices listing customer ABNs will not be accepted.

Can I apply if my purchase is for a business?

No, unfortunately this promotion is for Residential applications only.
Business purchases will not be accepted.

Only residential Applications can be considered for this promotion, therefore the name on the Invoice Receipt must be your personal name to prove ownership of the Air Conditioning System.

Invoice Receipts issued to a Business Name (or listing a customer ABN) cannot and will not be processed.

Can I apply over the phone or by post?

No, unfortunately the only way of enter this promotion is online.

Telephone, Fax or Postal applications CANNOT be accepted or processed.

Completed applications must be lodged online by 31st August 2017.

It is the responsibility of YOU (the Customer) to ensure that ALL correct & required information is provided online by this date. If a claim fails to be correctly entered, it will not be processed and NO further correspondence will be entered into.

If you do not have internet access or email you will need to find a friend, family member or retailer with internet access and email to help you complete your claim online.

Did my online application work?

After submitting your Online Application you will receive confirmation onscreen & via email.

Screenshot with unique number and application summary to go here

Confirmation Email:
IMPORTANT: Do not delete the confirmation email.

Within 24 hours you will receive an automated email confirming the success of your application.
It will include your Unique Number - you'll need this to activate your card when it arrives in the post.
If you do not receive the Confirmation Email within 24 Hours:

  • First, check your Spam/Junk folder - just in case.

Then, if you still cannot find the email If you do not receive the Confirmation Email within 24 Hours: Please contact 1300 431 011 to confirm your claim was successful.

It is the responsibility of you (the Customer) to ensure that your application has been lodged correctly.

Failing to do so may result in no card being issued. If a claim fails to be correctly entered, it will not be processed and no further correspondence will be entered into.

How long will it take for my Card to arrive?

The eftpos Cash Card may take up to 4 weeks for delivery from finalisation of a claim form.

Your claim will be processed as quickly as possible, however due to popularity of the promotion it can take some time for all Applications to be reviewed and cards to be mailed out.

If you have not received it within 90 days you can call 1300 431 011 (with your Unique Number handy) to track your redemption.

What is my Unique Number?

Your Unique Number will be emailed to you within 24 hours of applying.

Important:

Your Unique Number is the security activation code for your application only.

You'll need this number to activate your card when it arrives in the post - so keep it safe.

Unique Numbers are used to ensure that only you can access the funds available on your Eftpos Cash Card.

To ensure the security of your card, Unique Numbers will therefore not be supplied with the card when it arrives in the post & cannot be provided over the phone.

To find your Unique Number:

  • Refer to the Confirmation Email (sent to you when you applied):

If you cannot locate it in your Inbox... check you Spam/Junk folders, just in case.

A copy of your Invoice Receipt MUST be provided when you apply.

It is the responsibility of YOU (the Customer) to provide a legible copy of your PAID Invoice Receipt at the time of Application.

This must show FULL PAYMENT (or $0 Balance Owing) on valid Air Conditioner Model/s purchased & paid for between 1st April 2017 & 31st July 2017.

To be considered, you must provide Proof of Payment when you complete the Online Application Form.

If a copy of your receipt is not received within 24 hours of your Application, then your claim will not be processed and NO further correspondence will be entered into.

A legible Scan/Copy of the Invoice Receipt is fine.

Please don't send the original Invoice Receipt as we are unable to return documentation to you.

What if I'm unable to upload a copy of the Invoice Receipt with the application?

If you are unable to upload a copy of your Invoice Receipt when you complete the Online Application, then you must send it via email within 24 hours.

If your Invoice Receipt is not received within 24 hours, then your application will not be processed and NO further correspondence will be entered into.

The promotion is only available online. Postal applications will not be accepted.

Email: info@giftcardplanet.com.au

Can I post a copy of the Invoice Receipt?

Unfortunately NO, however you can email a copy within 24 hours of applying online.

If you are unable to upload a copy of your Invoice Receipt when you complete the Online Application, then you must send it via email within 24 hours.

If your Invoice Receipt is not received within 24 hours, then your Application will not be processed and NO further correspondence will be entered into.

The promotion is only available online. Postal applications will not be accepted.

Email: info@giftcardplanet.com.au

Where can I find my Model #

On your Invoice Receipt:
The Model # will be printed on the Invoice Receipt and may end in either KIT, VE or VGD.

On the Air Conditioner Packaging:
The Model # will also be located on the box that the Air Conditioning System came in - on a white tag with three barcodes on it.

Valid Split System Air Conditioners (comprised of an Internal & External Unit) will be processed as a single System. Please supply the Model & Serial number details for the Internal Unit only.

Where can I find my Serial #

Split System Air Conditioners:
The Serial # for your Air Conditioner can be found at the bottom right hand side of the Indoor Unit.

Your serial number is a seven digit number ending in the letter 'T'.

For example it would be in the following format: XXXXXXXT

Please do not provide serial number that is shown on product packaging.

Ducted Air Conditioning Systems:
The Serial # is located on the box your new air conditioning system came in.
It also located on the left side of unit itself.

How long will it take for my Card to arrive?

The eftpos Cash Card may take up to 4 weeks for delivery from finalisation of a claim form.

Your claim will be processed as quickly as possible, however due to popularity of the promotion it can take some time for all Applications to be reviewed and Cards to be mailed out.

If you have not received it within 90 days you can call 1300 431 011 (with your Unique Number handy) to track your redemption.

How do I activate my card?

The activation period expires 2 months from the date printed on the letter that was posted with your card. You will need your Unique Number to activate your card.

To find your Unique Number:

  • Refer to the Confirmation Email (sent to you when you applied):
    If you cannot locate it in your Inbox ... check you Spam/Junk folders, just in case.
  • Retrieve your Unique Number online - Click Here

To activate your card:

  • Activate your card online - Click Here
  • Or phone - 1300 431 011

Please note, there may be extended delays when phoning, so we recommend online activations wherever possible.

Don't forget to have your Unique Number ready when you call.

Cards MUST be activated within 2 months

Cards must be activated online within 2 months of receiving your Card.

The activation period expires 2 months from the date printed on the letter that was posted with your card.

For more info please contact - 1300 431 011

How long do I have to use the card?

Once your card is activated, you'll have 12 months to use its total value before it expires.

Any balance remaining on the card after the 12 month expiry cannot be refunded or transferred to a new card - so make sure you spend it all!

Unfortunately cards that are lost or stolen cannot be replaced.

For more info please contact - 1300 431 011

Can I check the balance on my card?

To check the balance of your card:

  • Find out online - Click Here
  • Or for more info please contact - 1300 431 011

Please note, there may be extended delays when phoning, so we recommend checking your balance online.

Where can I use my Eftpos Cash Card?

Eftpos Cash Cards can be used to make purchases almost anywhere in Australia where EFTPOS is accepted.

Acceptance of Eftpos Cash Cards is at the Merchants discretion, so we suggest that you ask in-store first to make sure the Merchant is happy to accept the Eftpos Cash Card for the purchase of goods.

For more info please contact - 1300 431 011

I've lost my card, can it be replaced?

Please keep your card safe.

Unfortunately cards that are lost or stolen cannot be replaced.

Help, I'm having trouble with my card.

If you've received your card and are having trouble activating or using it, please check the FAQ Tips listed above, then if you still need assistance ... please contact - 1300 431 011

Please note, there may be extended delays when phoning, so we recommend checking the advice listed online first.

Note, you may be asked for your Unique Number - this was emailed to you when you first applied.

To retrieve your Unique Number - Click Here

Fraudulent Claims

Applications found to be fraudulent will be declined, subjected to further investigation and may incur legal ramifications.

What if I haven’t taken delivery of my product during the promotion period? Am I still eligible to claim without the serial number?

You must take delivery of your participating product by 31st August 2017. However, you can start the claim process without your serial number as long as you have paid for your product in full during the promotional period.

An email will be sent to you reminding you to submit your serial number.

If you do not submit your serial number within this period, your claim will be deemed invalid.

If the participating product is returned, will I have to give back the gift?

Yes. You will need to return the gift to Mitsubishi Electric.

Please return it to:
Mitsubishi Electric Australia
348 Victoria Road
Rydalmere NSW 2116

Tracking a Claim

How can I track the status of my claim?

Click on the TRACK MY CLAIM tab on the website and enter your email address and Unique Number to track the status of your claim.

Your Unique Number can be found in the Confirmation Email sent to you when you submitted the claim.

How do I know if my claim is deemed valid / invalid?

Click on the TRACK MY CLAIM tab on the website and login.

Your claim status will be visible.

When will I receive my gift?

Claimants should allow 4 weeks for delivery of your gift from finalisation of a valid claim.

Who is the promoter?

The Promoter is Mitsubishi Electric Australia Pty Ltd ABN 58 001 215 792

How do I contact you about the promotion?

For enquiries about the promotion:
Email: info@giftcardplanet.com.au
Phone: 1300 431 011

Promotion Terms & Conditions

It is the responsibility of YOU (the Customer) to ensure that ALL correct & required information is provided.

If a claim has not been correctly submitted and/or is incomplete as of 11:59 AEST on 31st August 2017, then no card will be issued, and no further correspondence will be entered into.

  • To view the full Terms & Conditions of the promotion - Click Here